Aquila Ltd. KYC Policy

Last updated: 01-05-2026

Zenplay168.com

The Company complies with and upholds the "Know Your Customer" principle, which aims to prevent financial crime and money laundering through client identification and due diligence.

The Company reserves the right, at any time, to request any KYC documentation deemed necessary to determine the identity and location of a user on zenplay168.com. We reserve the right to restrict services, payments, or withdrawals until identity is verified, or for any other reason at our sole discretion based on the legal framework.

We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions. In accordance with anti-money laundering regulations, we use three stages of due diligence checks, depending on the risk, transaction, and type of customer.

SDD — Simplified Due Diligence is used in cases of very low-risk transactions that do not meet the required threshold.

CDD — Customer Due Diligence is the standard for due diligence checks, used in most cases for verification and identification.

EDD — Enhanced Due Diligence is used for high-risk customers, large transactions, or special cases.

Separate and in addition to the above, when a user reaches a total lifetime deposit exceeding EUR 5,000, requests a withdrawal of funds on zenplay168.com, or attempts or completes a transaction deemed suspicious, it is mandatory for them to complete the full KYC process.

During this process, the user must enter some basic details about themselves and then upload:

• A copy of their ID (front and back, depending on the ID document)
• A selfie of themselves holding the ID document
• Bank statement/Utility bill

"KYC Process" Guidelines

• Proof of ID
• Is there a signature?
• The country is not one of the following Restricted Countries:
  Austria
  France and its territories
  Germany
  Netherlands and its territories
  Spain
  Union of Comoros
  United Kingdom
  United States and its territories
  All countries on the FATF Blacklist,
  Other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority.
• Full Name matches the client's name
• Document does not expire within the next 3 months
• Owner is over 18 years of age

• Proof of Address
• Bank statement or Utility bill
• The country is not one of the following Restricted Countries:
  Austria
  France and its territories
  Germany
  Netherlands and its territories
  Spain
  Union of Comoros
  United Kingdom
  United States and its territories
  All countries on the FATF Blacklist,
  Other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority.
• Full Name matches the client's name and is the same as that on the proof of identity.
• Date of Issue: Within the last 3 months

• Selfie with ID
• Holder is the same as the one on the identity document above
• Identity document is the same as the one indicated in point "1". Ensure the photo/ID number is the same

Notes on the "KYC Process"

• If the KYC process is unsuccessful, the reason will be documented and a support ticket will be created in the system. The ticket number along with the explanation will be communicated back to the user.
• Once we have all the required documents, the account will be approved.