Terms and Conditions
Last updated: 2025-07-01
Zenplay168.com
1. Introduction
These terms and conditions and the documents mentioned below ("Terms") apply to the use of this website ("Website") and its related or connected services (collectively, the "Services").
You must review these Terms and Conditions carefully as they contain important information regarding your rights and obligations concerning the use of the Website and form a binding legal agreement between you — our customer ("Customer") — and us. By using this Website and/or accessing the Services, you, whether as a guest or a registered user with an account ("Account"), agree to be bound by these Terms and Conditions, along with any amendments, which may be published from time to time. If you do not agree to these Terms, you must stop accessing the Services and using the Website.
These Services are owned by Aquila Ltd., a limited liability company registered in the Autonomous Island of Anjouan, Union of Comoros, with company registration number 15873, having its registered address at Hamchaku, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, (“Company”), licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005.
2. General Provisions
We reserve the right to revise and amend the Terms (including any documents referred to and linked below) at any time. You should visit this page periodically to review the Terms and Conditions. Changes will be binding and effective immediately upon publication on this Website. If you object to such changes, you must immediately stop using the Services. Your continued use of the Website following such publication will indicate your agreement to be bound by the amended Terms. Any bets not settled before the amended Terms become effective will be subject to the pre-existing Terms.
3. Your Obligations
You acknowledge that each time you access the Website and use the Services:
3.1. You are over 18 years of age, or the legal age at which gambling or gaming activities are permitted under the laws or jurisdiction applicable to you. We reserve the right to request proof of age from you at any time.
3.2. You are legally capable and can enter into a binding legal agreement with us. You must not access the Website or use the Services if you are not legally capable.
3.3. You are a resident of a jurisdiction that permits gambling. You are not a resident of any country that prohibits online gambling access for its residents or anyone in that country. It is your sole responsibility to ensure that your use of the services is lawful.
3.4. You must not use a VPN, proxy, or similar service or device that masks or manipulates your true location identification.
3.5. You are the authorized user of the payment method you use.
3.6. You must make all payments to us in good faith and not attempt to reverse any payment made or take any action that would cause such payment to be reversed by a third party.
3.7. When placing bets, you may lose some or all of the money deposited into the Service in accordance with these Terms, and you will be fully responsible for such loss.
3.8. When placing bets, you must not use any information obtained by violating the laws of the country in which you are located when the bet is placed.
3.9. You are not acting on behalf of any other party or for any commercial purpose, but solely on your own behalf as an individual in a personal capacity.
3.10. You must not attempt to manipulate the market or any element within the Service in bad faith or in a manner that adversely affects the integrity of the Service or us.
3.11. You must generally act in good faith towards us through the Service at all times and for all bets made using the Service.
3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as Affiliates in our Affiliate program.
4. Limited Use
4.1. You must not use the Services:
4.1.1. If you are under 18 years of age (or under the age of majority as prescribed by the laws of the jurisdiction applicable to you) or if you are legally incapable of entering into a binding legal agreement with us or are acting as an agent for, or on behalf of, someone under 18 years of age (or under the age of majority as prescribed by the laws of the jurisdiction applicable to you);
4.1.2. If you reside in a country that prohibits online gambling access for its residents or anyone in that country.
4.1.3. If you are a resident of any of the following countries, or access the Website from any of the following countries:
b. The country is not one of the following Restricted Countries:
Austria
France and its territories
Germany
Netherlands and its territories
Spain
Union of Comoros
United Kingdom
US and its territories
All countries on the FATF Blacklist,
Other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority.
4.1.4. Collecting nicknames, email addresses, and/or other information from other Customers by any means (e.g., by sending spam, other types of unsolicited emails, or unauthorized framing or linking to the Services);
4.1.5. Disrupting or unduly affecting the activities of other Customers or the operation of the Services in general;
4.1.6. Promoting unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;
4.1.7. In any way that, in our reasonable opinion, can be considered an attempt to: (i) defraud the Service or other Customers using the Service; or (ii) collude with other Customers using the Service to gain an unfair advantage;
4.1.8. To scrape our odds or violate our Intellectual Property Rights; or
4.1.9. For any unlawful activity.
4.2. You may not sell or transfer your account to any third party, nor may you acquire a player account from any third party.
4.3. You may not, under any circumstances, transfer funds between player accounts.
4.4. We may immediately close your Account upon written notice to you if you use the Services for unauthorized purposes. We may also take legal action against you for doing so in certain circumstances.
4.5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion, or other agencies, media partners, contractors, retailers, and their respective immediate family members are NOT permitted to use the Services for real money without prior approval from the Company’s Director or CEO. If such activity is discovered, the account will be immediately closed and all bonuses/winnings will be forfeited.
5. Registration
You agree that each time you use the Services:
5.1. We reserve the right to refuse a registration application from any applicant at our sole discretion and without any obligation to provide a specific reason.
5.2. Before using the Services, you must complete the registration form personally and read and agree to these Terms. To begin betting on the Services or to withdraw your winnings, we may require you to become a verified Customer which includes specific screening processes. You may be required to provide valid proof of identity and other documents deemed necessary. This includes, but is not limited to, photo identification (copy of passport, driver's license, or national ID card) and a recent utility bill stating your name and address as proof of residence. We reserve the right to suspend betting or restrict Account options on any Account until the required information is received. This procedure is carried out in accordance with applicable gambling regulations and legal anti-money laundering requirements. In addition, you need to fund your Service Account using the payment methods listed in the payment section of our Website.
5.3. You must provide accurate contact information, including a valid email address ("Registered Email Address"), and update such information in the future to keep it accurate. You are responsible for keeping your contact details updated in your Account. Failure to do so may result in you not receiving important notifications and information regarding your Account from us, including changes we make to these Terms. We identify and communicate with our Customers through their Registered Email Address. It is the Customer's responsibility to maintain a unique and active email account, provide the correct email address to us, and notify the Company of any changes to their email address. Each Customer is solely responsible for maintaining the security of their Registered Email Address to prevent its use by any third party. The Company is not responsible for any damage or loss considered or alleged to have occurred due to communication between the Company and the Customer using the Registered Email Address. Any Customer who does not have an email address reachable by the Company will have their Account suspended until such address is provided to us. We will immediately suspend your Account after written notice regarding this if you intentionally provide false or inaccurate personal information. We may also take legal action against you for such in certain circumstances and/or contact the relevant authorities who may also take action against you.
5.4. You are only allowed to register one Account on the Service. Such accounts may be closed immediately if it is discovered that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties operating on your behalf.
5.5. To ensure your financial eligibility and to confirm your identity, we may request that you provide additional personal information, such as your first and last name, or use any third-party information providers we deem necessary. If any additional personal information is obtained through third-party sources, we will notify you of the data obtained.
5.6. You must keep your password for the Services confidential. Provided that the requested Account information has been correctly provided, we are entitled to assume that bets, deposits, and withdrawals have been made by you. We advise you to change your password regularly and never disclose it to any third party. You are responsible for protecting your password and any failure to do so will be at your own risk and expense. You may exit the Services at the end of each session. If you believe any of your Account information has been misused by a third party, or your Account has been hacked, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked. However, we may request you to provide additional information/documentation so we can verify your identity. We will immediately suspend your Account once we become aware of the incident. In the meantime, you are responsible for all activities on your Account, including third-party access, regardless of whether such access was authorized by you or not.
5.7. You may not transmit any content or other information on the Services to other Customers or any other party via screenshots (or any other similar method), or display such information or content in frames or in any other way that differs from how it would appear if the Customer or such third party typed the Service URL into their browser line.
5.8. Upon registration, you will have the opportunity to use all currencies available on the website. Such currency will be used for your deposits, withdrawals, and bets placed and matched into the Services as listed in these Terms. Some payment methods do not process in all currencies. In such cases, the processing currency will be displayed, along with a currency converter available on the page.
5.9. We are under no obligation to open an Account for you and our website registration page is merely an invitation to treat. We have full authority to decide whether or not to proceed with opening an Account for you, and if we refuse to open an Account for you, we are under no obligation to provide you with the reason for such refusal.
5.10. Upon receiving your application, we may contact you to request further information and/or documentation to enable us to comply with our regulatory and legal obligations.
6. Your Account
6.1. Accounts may use multiple currencies, in which case all Account balances and transactions are displayed in the currency used for that transaction.
6.2. We do not provide credit for the use of the Services.
6.3. We may close or suspend an Account if you do not comply or if we reasonably believe that you do not comply with these Terms, or to ensure the integrity or fairness of the Services, or if we have any other reasonable reason to do so. We may not always be able to provide you with prior notice. If we close or suspend your Account because you have not complied with these Terms, we may cancel and/or void your bets and withhold money in your account (including deposits).
6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. However, due contractual obligations will still be met.
6.5. We reserve the right to refuse, restrict, cancel, or limit any bet at any time for any reason, including any bet deemed to have been placed fraudulently to circumvent our betting limits and/or system regulations.
6.6. If any amount is mistakenly credited to your Account, such amount remains our property and when we become aware of the error, we will notify you and such amount will be withdrawn from your Account.
6.7. If, for any reason, your Account goes into a negative balance, you will be indebted to us for the amount of such overdraft.
6.8. You must notify us as soon as you become aware of any error related to your Account.
6.9. Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it is no longer fun. Never bet money you cannot afford to lose. If you feel you have lost control of your gambling, we offer self-exclusion options. Simply send a message to our Customer Support Department using your Registered Email Address stating that you wish to SELF-EXCLUDE and this request will become effective within 24 hours of receipt. In this case, your account will be disabled until further notice, and you will not be able to log in to the account.
6.10. You may not transfer, sell, or pledge your Account to another person. This prohibition includes the transfer of any assets of value, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with such assets, whether legal, commercial, or otherwise. The prohibition on such transfer also includes, but is not limited to, the encumbrance, pledging, assignment, usufruct, trading, brokerage, mortgage, and/or gifting in cooperation with fiduciaries or any other third party, company, individual, or legal entity, foundation, and/or association of any kind.
6.11. If you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the link on the Website.
7. Depositing Funds
7.1. All deposits must be made from an account, payment system, or credit card registered in your own name, and any deposit made in another currency will be converted using the daily exchange rate, or at the exchange rate applicable to our bank or our payment processor, which will then be credited to your Account. Please note that some payment systems may charge additional currency exchange fees which will be deducted from your deposit amount.
7.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases, we cover transaction fees for deposits into your zenplay168.com Account. You are responsible for your own bank fees that may arise from depositing funds to us.
7.3. The Company is not a financial institution and uses third-party electronic payment processors to process credit and debit card deposits; such deposits are not processed directly by us. If you deposit funds via either credit or debit card, your Account will only be credited if we receive an approval and authorization code from the payment issuing institution. If your card issuer does not provide such authorization, your Account will not be credited with such funds.
7.4. You agree to pay in full any and all payments and fees owed to us or to payment providers in connection with your use of the Services. You further agree not to make any chargebacks or cancel or reverse your deposits, and in such event, you will reimburse and compensate us for such unpaid deposits including any costs we incur in the process of collecting your deposits, and you agree that any winnings from bets using such refunded funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured, or protected by any deposit or banking insurance system, or by any other similar insurance system in any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, player accounts do not charge interest on funds stored therein.
7.5. If you decide to accept our promotional offers or bonuses by entering a bonus code during a deposit, you agree to the Bonus Terms and conditions of the respective bonus.
7.6. Funds originating from criminal and/or illegal and/or unauthorized activities may not be deposited with us.
7.7. If you make a deposit using a credit card, it is recommended to keep a copy of the Transaction Records and a copy of these Terms and Conditions.
7.8. Internet gambling may be illegal in the jurisdiction where you are located; if so, you are not authorized to use your payment card to make a deposit on this site. You are responsible for knowing the laws regarding online gambling in your country of residence.
8. Withdrawing Funds
8.1. You may withdraw any unused and cleared funds in your player account by submitting a withdrawal request in accordance with our withdrawal terms. The minimum withdrawal amount per transaction is IDR 50,000 (or equivalent in other currencies) unless in the event of account closure, where you may withdraw the entire balance.
8.2. There is no withdrawal commission if you rollover (wager) your deposit at least 1 time. Otherwise, we reserve the right to deduct an 8% fee with a minimum amount of 4 euros (or equivalent in your account currency) to combat money laundering.
8.3. We reserve the right to request a photo ID, address confirmation, or perform additional verification procedures (requesting a selfie, arranging a verification call, etc.) for identity verification purposes before approving withdrawals from your Account. We also reserve the right to perform identity verification at any time during the term of your relationship with us.
8.4. All withdrawals must be made to the debit card, credit card, bank account, or original payment method used to make payments to your Account. We may, and always at our sole discretion, permit you to withdraw funds to a payment method that is not your initial source of deposit. This will always be subject to additional security checks.
8.5. If you wish to withdraw funds but your account is inaccessible, inactive, locked, or closed, please contact our Customer Service Department.
8.6. If your balance is at least 10 times larger than your total deposits, you will be limited to IDR 100,000,000 (or equivalent in that currency) for withdrawals per month. In other cases, the maximum withdrawal amount per month is IDR 200,000,000.
8.7. Please note that we cannot guarantee the successful processing of withdrawals or refunds if you violate the Limited Use Policy listed in Clauses 3.3 and 4.
9. Transactions and Payment Processors
9.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse any payment made or take any action that would cause such payment to be reversed by a third party to avoid valid obligations. You will indemnify us for any chargeback, refusal, or reversal of payments you make and any loss we suffer as a result. We also reserve the right to charge an administration fee of IDR 1,000,000, or equivalent in that currency per chargeback, refusal, or reversal of payment you make.
9.2. We reserve the right to use third-party electronic payment processors and/or merchant banks to process payments made by you and you agree to be bound by their terms and conditions provided that they have been notified to you and such terms do not conflict with these Terms.
9.3. All transactions made on our site may be checked to prevent money laundering or terrorist financing activities. Suspicious transactions will be reported to the relevant authorities.
10. Errors
10.1. In the event of an error or malfunction in our system or processes, all bets will be cancelled. You are obligated to notify us immediately as soon as you become aware of any error on the Service. In the event of communication or system errors, bugs, or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or any third party for any direct or indirect costs, expenses, losses, or claims arising from or resulting from such error, and we reserve the right to cancel all affected games/bets and take other actions to correct such error.
10.2. We make every effort to ensure that we do not make errors in placing bookmaker bets. However, if, due to human error or system issues, a bet is accepted with odds that are: materially different from the odds available in the general market at the time the bet was made; or clearly incorrect given the probability of the event occurring at the time the bet was made, we reserve the right to cancel or void such bets, or cancel or void bets made after the event has started.
10.3. We reserve the right to charge you for overpayments and adjust your Account to correct any errors. Examples of such errors may occur when prices are wrong or when we input the results of an event incorrectly. If the funds in your Account are insufficient, we may request that you pay us the relevant amount owed in connection with the erroneous bet or bets. Therefore, we reserve the right to cancel, reduce, or remove any pending games, whether made with funds resulting from such error or not.
11. Game Rules, Refunds, and Cancellations
11.1. The winner of a match will be determined on the date of the match's conclusion, and we will not recognize protested or overturned decisions for betting purposes.
11.2. All posted results are final after 72 hours and no queries will be entertained after that period. Within 72 hours of results being posted, we will only reset/correct results due to human error, system error, or errors made by the source of the reference results.
11.3. If a match result is cancelled for any reason by the match governing body during the payment period, all money will be refunded.
11.4. In the event of a draw in a match offering a draw option, all bets on the winning or losing team will be forfeited. If a draw option is not offered, all players will receive a refund on the result of a draw in the match. And if the draw option is not yet available, extra time will be counted, if played.
11.5. If a result cannot be validated by us, for example, if the match broadcast is interrupted (and cannot be verified by another source), then at our discretion, bets on that match will be considered void and the stake will be refunded.
11.6. Minimum and maximum bet amounts for all matches will be determined by us and may change at any time without prior written notice. We also reserve the right to adjust limits on individual Accounts.
11.7. Customers are fully responsible for their own Account transactions. Once a transaction is completed, it cannot be changed. We are not responsible for missing or duplicate bets made by the Customer and will not entertain requests for discrepancies due to missing or duplicate games. Customers can review their transactions in the My Account section on the site after each session to ensure all requested bets have been received.
11.8. Matches will remain valid as long as both teams are correct, regardless of the League header under which the match is displayed on our Website.
11.9. The start dates and times displayed on the Website for eSports matches are only indications and are not guaranteed to be accurate. If a match is suspended or postponed, and does not resume within 72 hours from the scheduled start time, the match will not be valid and bets will be refunded. The exception is that any bet on whether a team/player advances in a tournament, or wins the tournament, will remain valid regardless of the suspended or postponed match.
11.10. If an event is posted by us with the wrong date, all bets will be valid based on the date announced by the governing body.
11.11. If a team uses a substitute player, the result remains valid as that team chose to use such substitute.
11.12. The Company reserves the right to remove events, markets, and other products from the Website.
11.13. Further explanation of our sports betting rules can be found on a separate page: SPORTS BETTING RULES
11.14. Regarding Slot Games, if a bet results in a jackpot with total winnings of more than IDR 100,000,000, you are only entitled to withdraw your winnings of IDR 100,000,000 and the remainder of your winnings will be considered forfeited or null.
12. Communication and Notices
12.1. All communications and notices that you provide under these Terms to us will be sent using the Customer Support form on the Website.
12.2. All communications and notices that we provide under these Terms to you, unless otherwise specified in these Terms, will be posted on the Website and/or sent to the Registered Email Address we have on our system for the respective Customer. Such communication method is entirely at our exclusive discretion.
12.3. All communications and notices provided under these Terms, whether by you or us, must be made in writing in English and must be sent to and from the Registered Email Address on your Account.
12.4. From time to time, we may contact you via email to provide information about bets, unique promotional offers, and other information from zenplay168.com. You agree to receive such emails when you accept these Terms upon registering on the Website. You may choose to stop receiving such promotional offers from us at any time by sending a request to Customer Support.
13. Things Beyond Our Control
We are not responsible for any failure or delay in providing the Service due to a Force Majeure event that can reasonably be considered beyond our control, even though we have taken reasonable preventive steps, such as: natural disasters; trade or labor disputes; power outages; acts, failures, or omissions of any government or authority; disruption or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any loss or damage you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
14. Liability
14.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE FOR ANY REASONABLY FORESEEABLE LOSSES OR DAMAGES (WHETHER DIRECT OR INDIRECT) THAT YOU MAY SUFFER IF WE FAIL TO PERFORM OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH OBLIGATIONS IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY DUE TO OUR NEGLIGENCE). IN SUCH CASES, WE WILL NOT BE LIABLE TO YOU IF THE FAILURE IS CAUSED BY: (I) YOUR OWN ERROR; (II) A THIRD PARTY NOT RELATED TO THE PERFORMANCE OF THESE TERMS (E.G., PROBLEMS RESULTING FROM THE PERFORMANCE OF COMMUNICATION NETWORKS, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENT THAT COULD NOT HAVE BEEN FORESEEN OR PREVENTED BY US OR OUR SUPPLIERS, EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. SINCE THIS SERVICE IS FOR CONSUMER USE ONLY, WE WILL NOT BE LIABLE FOR BUSINESS LOSSES OF ANY KIND.
14.2. IF WE ARE FOUND LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED (A) THE VALUE OF THE BETS AND/OR WAGERS YOU PLACED THROUGH YOUR ACCOUNT IN CONNECTION WITH THE BET/WAGER OR PRODUCT GIVING RISE TO SUCH LIABILITY, OR (B) THE SUM OF EUR €500 IN TOTAL, WHICHEVER IS LOWER.
14.3. WE STRONGLY RECOMMEND THAT YOU (I) VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT BEFORE USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH THE INSTALLATION OF ANTI-VIRUS SOFTWARE.
15. Gambling by Minors
15.1. If we suspect or receive notice that you are currently under 18 years of age or under the age of majority as set forth in the laws of the jurisdiction applicable to you when you placed bets through the Service, your Account will be suspended (locked) to prevent you from placing further bets or making any withdrawals from your Account. We will then investigate the matter, including whether you have bet as an agent for, or on behalf of, someone under 18 years of age (or under the age of majority as set forth in the laws of the jurisdiction applicable to you). If after investigation we find that you: (a) currently are; (b) were under 18 years of age or under the applicable age of majority at the relevant time; or (c) have bet as an agent for or at the behest of someone under 18 or under the applicable age of majority:
All winnings currently or to be credited to your Account will be withheld;
All winnings obtained from bets through the Service while you were a minor must be paid to us upon request (if you fail to comply with this provision, we will seek to recover all costs associated with the recovery of such amounts); and/or
Money deposited into your Account that does not constitute winnings will be returned to you OR withheld until you are 18 years old at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to be returned, including transaction fees for deposits into your zenplay168.com account that we have covered.
15.2. This provision also applies to you if you are over 18 years of age, but you placed bets in a jurisdiction that sets the age above 18 for legal betting and you are under the minimum legal age in that jurisdiction.
15.3. If we suspect you are violating the provisions of this Clause or attempting to rely on them for fraudulent purposes, we reserve the right to take any action necessary to investigate the matter, including notifying relevant law enforcement agencies.
16. Fraud
We will impose criminal and contractual sanctions against any Customer engaged in fraud, dishonesty, or criminal acts. We will withhold payment to any Customer suspected of doing such things. The Customer must indemnify and pay us upon request for all costs, charges, or losses we incur or sustain (including direct, indirect, or consequential losses, loss of profit, loss of business, and loss of reputation) arising directly or indirectly from the Customer's fraud, dishonesty, or criminal acts.
17. Intellectual Property
17.1. Any unauthorized use of our name and logo may result in legal action against you.
17.2. Between us and you, we are the sole owner of the rights in and to our Service, technology, software, and business systems ("System") as well as our opportunities.
You may not use your personal profile for your own commercial gain (such as selling your status updates to advertisers); and
When choosing a nickname for your Account, we reserve the right to remove or reclaim it if we deem it appropriate.
17.3. You may not use our URL, trademarks, trade names, and/or trade dress, logos ("Marks"), and/or our opportunities in connection with any product or service that is not ours, which could in any way cause confusion among Customers or the public, or which in any way disparages us.
17.4. Except as expressly stated in these Terms, we and our licensors do not grant you any express or implied right, license, title, or interest in or to the System or Marks and all such rights, licenses, titles, and interests are specifically owned by us and our licensors. You agree not to use any automated or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action against you.
18. Your License
18.1. Subject to these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.
18.2. Except with respect to your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works of, or otherwise exploit, the Service and/or any content therein or software contained therein, except as we expressly permit in these Terms or on the Website. No information or content on the Service or provided to you in connection with the Service may be modified or altered, merged with other data, or published in any form including for example screen scraping or databases and any other activity intended to collect, store, reorganize, or manipulate such information or content.
18.3. Any non-compliance by you with this Clause may also constitute a violation of intellectual property rights and other proprietary rights of ours or third parties which may result in you being subject to civil liability and/or criminal prosecution.
19. Your Conduct and Safety
19.1. For the protection of you and all our Customers, the posting of any content on the Service, as well as behavior related to it and/or the Service, that is in any way unlawful, inappropriate, or undesirable, is strictly prohibited (“Prohibited Conduct”).
19.2. If you engage in Prohibited Conduct, or we determine at our sole discretion that you are engaging in Prohibited Conduct, your Account and/or your access or use of the Service may be immediately terminated without notice to you. Legal action may be taken against you by other Customers, other third parties, law enforcement authorities, and/or us in connection with you engaging in Prohibited Conduct.
19.3. Prohibited Conduct includes, but is not limited to, accessing or using the Service to:
promote or share information that you know is false, misleading, or unlawful;
engage in unlawful or illegal activities, such as, but not limited to, any activity that supports or promotes criminal activities or ventures, violates the privacy or other rights of other Customers or any third party, or that creates or distributes computer viruses;
harm minors in any way;
transmit or provide any content that is unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, lewd, violent, hateful, or that is racially or ethnically or otherwise objectionable;
transmit or provide any content that the user is not entitled to provide under any law or contractual or fiduciary relationship, including but not limited to, any content that violates third-party copyright, trademark, or intellectual property and proprietary rights of others;
transmit or provide any content or material containing software viruses or other computer code or programming (including HTML) designed to interrupt, destroy, or alter the functionality of the Service, its presentation, or other websites, software, or computer hardware;
interfere with, disrupt, or reverse engineer the Service in any way, including, but not limited to, intercepting, mimicking, or redirecting communication protocols used by us, creating or using cheats, mods, or hacks, or other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service;
retrieve or index any information from the Service using robots, spiders, or other automated mechanisms;
participate in any activity or action that, at our sole and absolute discretion, results in or may result in other Customers being defrauded or deceived;
transmit or provide unsolicited or unauthorized advertising or mass mailings such as, but not limited to, junk mail, instant messaging, "spam", chain letters, pyramid schemes, or other forms of solicitation;
create Accounts on the Website by automated means or under false or fraudulent pretenses;
impersonate other Customers or other third parties, or
any other act or thing that we reasonably deem contrary to our business principles.
The list of Prohibited Conduct above is not exhaustive and may be changed by us at any time. We reserve the right to investigate and take all actions that we deem appropriate or necessary in the circumstances, including but not limited to removing Customer posts from the Service and/or terminating their Accounts, and taking any action against any Customer or third party who is directly or indirectly involved in, or knowingly allows any third party to be directly or indirectly involved in Prohibited Conduct, with or without notice to such Customer or third party.
20. Links to Other Websites
The Service may contain links to third-party websites that are not maintained by, or associated with, us, and are outside our control. Links to such websites are provided solely for the convenience of Customers, and are not in any way investigated, monitored, or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of, and/or any affiliation with, the linked websites or their content or owners. We have no control over or responsibility for their availability or accuracy, completeness, accessibility, and utility. Therefore, when accessing such websites, we advise you to take the usual precautions taken when visiting new websites, including reviewing their privacy policies and terms of use.
21. Complaints
21.1. If you have any concerns or questions regarding these Terms, please contact our Customer Service Department via the link on the Website and use your Registered Email Address in all communications with us.
21.2. NOTWITHSTANDING THE ABOVE, WE SHALL HAVE NO LIABILITY TO YOU OR ANY THIRD PARTY WHEN RESPONDING TO COMPLAINTS WE RECEIVE OR HAVE ACTED UPON IN CONNECTION WITH THEM.
21.3. If a Customer is not satisfied with the settlement of a bet, the Customer must provide the details of their complaint to our Customer Service Department. We will make every effort to respond to such queries within a few days (and in any event, we intend to respond to all such queries within 28 days of receipt).
21.4. Disputes must be filed within three (3) days of the date the bet in question was decided. No claims will be entertained after this period. Customers are fully responsible for their Account transactions.
21.5. In the event of a dispute between you and us, our Customer Service Department will attempt to reach an agreed solution. If our Customer Service Department cannot reach an agreed solution with you, the matter will be forwarded to our management.
21.6. If all attempts to resolve the dispute to the Customer's satisfaction fail, the Customer is entitled to request the resolution of the dispute through arbitration.
22. Assignment
Neither these Terms nor any rights or obligations therein may be assigned by you without our prior written consent, which consent will not be withheld without reasonable cause. We may, without your consent, assign all or any part of our rights and obligations therein to any third party, provided that such third party is capable of providing services of a quality substantially similar to this Service by posting written notice thereof on the Service.
23. Severability
If any provision in these Terms is held by a competent authority to be unenforceable or invalid, the relevant provision will be amended to be enforceable according to the intent of the original text to the extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms will not be affected.
24. Breach of These Terms
Without limiting our other legal remedies, we may suspend or terminate your Account and refuse to continue to provide the Service to you, in both cases without prior notice to you, if, in our reasonable opinion, you breach any material provision of these Terms. However, notice of such action will be provided to you immediately.
25. General Provisions
25.1. Term of agreement. These Terms shall remain in full force as long as you access or use the Service or are a Customer or visitor to the Website. These Terms shall survive the termination of your Account for any reason.
25.2. Gender. Words importing the singular include the plural and vice versa, words importing the masculine gender include the feminine and neuter genders and vice versa, and words importing persons include individuals, partnerships, associations, trusts, unincorporated organizations, and companies.
25.3. Waiver. No waiver by us, whether by act or otherwise, of any breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and signed by us, and, unless otherwise specified in such written waiver, shall be limited to the specific breach waived. Our failure to enforce any term or condition of these Terms at any time shall not be construed as a waiver of such provision or our right to enforce such provision at another time.
25.4. Acknowledgement. By accessing or using the Service hereafter, you acknowledge that you have read, understood, and agreed to every paragraph of these Terms. Therefore, you hereby irrevocably waive any future arguments, claims, demands, or legal proceedings contrary to anything contained in these Terms.
25.5. Language. In the event of a discrepancy between the English version of these rules and any other language version, the English version shall be considered correct.
25.6. Governing Law. These Terms are governed exclusively by the laws applicable in the autonomous island of Anjouan in the Union of Comoros.
25.7. Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access and use of the Service, and supersede all prior agreements and communications, whether oral or written, with respect to the subject matter hereof.