Privacy Policy

This Privacy Policy explains how Zenplay168 ("we", "platform") collects, uses, stores, and protects your personal information when using our website, applications, or services related to online gaming and i-gaming. By registering or using our services, you are deemed to have read and understood the contents of this policy. If you do not agree, please do not use our services.

We may update this policy from time to time. Material changes will be communicated through reasonable channels (e.g., notice on the platform or the "last updated" date below). Continued use after updates means you accept the new terms.

Scope: This policy applies to data related to player accounts, gaming activity, communication with customer support, and technical use of the platform, insofar as it is not specifically governed by other documents you agree to (e.g., bonus terms and conditions).

Information we collect

Depending on the features you use and verification obligations, data categories may include:

Identity and account data: username, email address, phone number, date of birth, and login credentials you create.
Verification and compliance data: information required to ensure you meet age and internal regulatory requirements, including identity documents if requested during the KYC (Know Your Customer) process.
Transaction data: history of deposits, withdrawals, payment methods chosen, and data related to payment processing (excluding storage of full card numbers if processed through third-party payment providers according to system design).
Gaming activity data: game logs, bets, bonuses, and interaction with platform features as required for operations, audits, and dispute resolution.
Communication data: content of conversations with customer service, emails, or other official channels.
Technical and device data: IP address, device type, operating system, browser identifiers, time zone, as well as error and security logs to prevent abuse.

Purpose of data use

We process personal data for reasonable and relevant purposes, including:

Creating, managing, and securing your account
Processing deposits, withdrawals, and promotions according to terms
Providing customer support and responding to your requests
Preventing fraud, money laundering, account abuse, and illegal activities
Complying with legal obligations and legitimate authority requests according to the jurisdiction applicable to our operations
Improving security, performance, and user experience on the platform
Sending essential service communications (e.g., password resets, security notifications); marketing communications—if any—only according to preferences and applicable law

Basis and consent

Processing is based on the performance of a service contract with you, our legitimate interest in securing the platform and users, legal obligations, and—where necessary—your consent (e.g., for certain types of communications or special processing). You may withdraw consent where the law permits; withdrawal may affect the availability of some features.

Cookies and similar technologies

We may use cookies, local storage, or similar technologies to remember preferences, maintain login sessions, analyze aggregate traffic, and detect security threats. You can set your browser to refuse cookies; some features may not function optimally.

Sharing with third parties

We do not sell your personal data. We may share data with:

Gaming and technology providers: partners providing game content and infrastructure, limited to what is necessary for operations.
Payment and financial providers: to process transactions according to your instructions.
Hosting, security, and analytics providers: who assist in running and protecting the service.
Authorities or official bodies: if required by law or to protect the rights, safety, and integrity of the platform and users.

These third parties are required to maintain confidentiality and process data according to our instructions and appropriate data protection agreements.

Storage, security, and retention

Data is stored in a technical environment with industry-standard access controls and safeguards. No system is completely risk-free; we strive to reduce the risk of leaks and misuse.

We store data for as long as necessary for the purposes described above and to comply with legal obligations, including retention of financial records and dispute resolution. After that period, data will be deleted or anonymized according to internal policies.

Cross-border transfers

If our infrastructure or partners are located in other countries, your data may be processed outside the country where you live. In such cases, we will ensure equivalent protection by considering contracts, applicable standards, or lawful data transfer mechanisms.

Your rights

According to applicable law, you may have the right to access, correct, delete, restrict processing, or object to certain processing, as well as lodge objections to processing based on legitimate interests. For such requests, contact us through official customer support channels. We may request identity verification before processing requests.

Minors

Our services are not intended for individuals under the legal gambling age (at least 18 unless otherwise specified by local law). We do not knowingly collect data from minors. If you believe this has occurred, contact us so we can take appropriate steps.

Third-party links

The platform may contain links to other sites. Their privacy policies apply there; we are not responsible for their practices. Read each site's policy before providing data.

Contact us

For questions about this Privacy Policy or the processing of your personal data, please contact the Zenplay168 customer support team through the official channels listed on zenplay168.com.